Privacy and Data Protection Policy

Updated 9 December 2015


Dubble Photos Limited (“we” or “us”) take the privacy of your information very seriously. Our Privacy Policy is designed to tell you about our practices regarding the collection, use and disclosure of information that you may provide via the Dubble Photos Limited website (the “Site”) or smart phone application (the “App”).

By using the Site or App or using any services we offer, you are consenting to the collection, use, and disclosure of that information about you in accordance with, and are agreeing to be bound by, this Privacy Policy.

Dubble Photos Limited is registered under the Data Protection Act 1998 (the “Act”). The Act sets out a number of important principles that organisations must apply when processing personal data. For more information see

Ways that we collect information

We may collect and process the following personal information or data about you and others (information which has been supplied by you as the user of the Site and/or the App and which can be uniquely identified with you or others):

Certain information required to register with our Site, download the App or access other services provided by us, including your name, address and date of birth;

Your mobile telephone number and any other telephone number you may provide to us;

Information in relation to your mobile services provider or to your internet services provider which you may communicate to us in the course of using the Site or the App or any of our services;

Your e-mail address and a password to log in to the Site or App;

Photos, video and other content you may upload in the course of using the Site, the App or any services we offer;

Your location;

A record of any correspondence between you and us;

Your replies to any surveys or questionnaires that we may use for research purposes;

Information on your utilisation of the Site and the App and the resources that you access;

Information we may require from you when you report a problem with our Website or our App.

We only collect such information when you choose to supply it to us. You do not have to supply any personal information to us but you may not be able to take advantage of all the services we offer without doing so.

Information is also gathered without you actively providing it, through the use of various technologies and methods such as Internet Protocol (IP) addresses and cookies. These methods do not collect or store personal information.

An IP address is a number assigned to your computer or other device by your Internet Service Provider (ISP), so you can access the Internet. It is generally considered to be non-personally identifiable information, because in most cases an IP address can only be traced back to your ISP or the large company or organisation that provides your internet access (such as your employer if you are at work).

We use your IP address to diagnose problems with our server, report aggregate information, and determine the fastest route for your computer to use in connecting to our site, and to administer and improve the site.

Use and Disclosure

We may use this information to:

ensure that the content of our Site and the App is presented in the most effective manner for you and for your computer or other internet-enabled device and to customise the Site and the App to your preferences;

assist in making general improvements to the Site and the App;

carry out and administer any obligations arising from any agreements entered into between you and us;

allow you to participate in features of the Site and App;

contact you and notify you about changes to the Site and the App or the services we offer (except where you have asked us not to do this);

analyse how users are making use of our Site and our App for internal marketing and research purposes;

promote our Site, our App and the services we provide, from time to time, subject to permission from the relevant users whose information may be included as part of any promotion.

We do not disclose any information you provide via the Website or the App to any third parties except:

If we are under a duty to disclose or share your personal data in order to comply with any legal obligation (for example, if required to do so by a court order or for the purposes of prevention of fraud or other crime);

in order to enforce any terms of use that apply to our Website and/or App, or to enforce any other terms and conditions or agreements for our services that may apply;

to protect the rights, property, or safety of Dubble Photos Limited, our Site or App users, or any other third parties. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Other than as set out above, we shall not disclose any of your personal information unless you give us permission to do so.

Location Data

The App will make use of location data sent from mobile devices. You can change the settings for the App on your device so that your location and where you are using the App is not shown to other users of the App or Site but we will still collect this data and may use it for our own internal purposes.


A cookie is a piece of data stored locally on your computer and internet-enabled device and contains information about your activities on the internet. The information in a cookie does not contain any personally identifiable information you submit via our Site or our App.

We use cookies to track users' progress through the Website, allowing us to make improvements based on usage data. We also use cookies to enable you to remain logged in to that service. A cookie helps you get the best out of the Site and helps us to provide you with a more customised service.

Once you close your browser, our access to the cookie terminates. You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. To change your browser settings you should go to your advanced preferences.

We are required to obtain your consent to use cookies. We have a clear cookies notice on the home page of the Website. If you continue to use the Site having seen the notice then we assume you are happy for us to use the cookies described above.

If you choose not to accept the cookies, this will not affect your access to the majority of information available on our Website. However, you will not be able to make full use of our online services.

Access to and correction of personal information

We will take all reasonable steps in accordance with our legal obligations to update or correct personally identifiable information in our possession that you submit via the Site or the App.

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you. If you wish to see details of any personal information that we hold about you please contact us by way of the contact page on our Site.

We take all appropriate steps to protect personally identifiable information in relation to you and others as you transmit such information from your computer or internet-enabled device to our Site and to protect such information for loss, misuse, and unauthorised access, disclosure, alteration, or destruction. We use leading technologies and encryption software to safeguard your data, and operate strict security standards to prevent any unauthorised access to it.

Where you use passwords, usernames, or other special access features on the Site or the App, you also have a responsibility to take reasonable steps to safeguard them.

Access to and correction of personal information

As part of the services offered to you through our Website, the information you provide to us may be transferred to, and stored at, countries outside of the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU or one of our service providers is located in a country outside of the EU. We may also share information with other equivalent national bodies, which may be located in countries worldwide. These countries may not have similar data protection laws to the UK. If we transfer your information outside of the EU in this way, we will take steps with the aim of ensuring that your privacy rights continue to be protected as outlined in this privacy policy.

If you use our Site while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.

By submitting your personal information to us you agree to the transfer, storing or processing of your information outside the EU in the manner described above.

Notification of changes to our Privacy Policy

We will notify users of any changes to our Privacy Policy upon logging into the Site and the App to help ensure you are always aware of the information we collect, how we use it, and in what circumstances, if any, we share it with other parties.

Contact us

If at any time you would like to contact us with your views about our privacy practices, or with any enquiry relating to your personal information, you can do so by way of the following email address: